Jan. 17, 2023
Name of Meeting Guildowns Patient Participation Group Meeting
Date and Time 17th January 2023 18h30 – 20h00
Venue Microsoft Teams Meeting Click here to join the meeting
Chairman Nigel Heslop – PPG Chairman
Welcome and Introductions by attendees - Nigel Heslop
Agree notes from the last meeting 28/09/22 - All
Brief report from other local PPGs and any new from Surrey Heartlands about planning for development for Guildowns and Woodbridge Hill practices - Nigel Heslop
Presentation: Challenges for Guildowns Group Practice - Camilla Walker
- Discussion of issues arising
AOB - All
Any other items for discussion and future plans for the PPG supporting the Practice
- Opportunity of being offered PSA tests to the blood tests required for prescribed medicine
Notes from re-launch meeting for Patient Participation Group
The Oaks Surgery, 28 September 2022
12 people attended: 8 patients, 4 staff
Introductions: years with practice, reason for involvement/interest
Nigel (Oaks) Patient for 53 years. Has been sole rep of PPG since COVID, keen to re-launch
Maggie (Oaks) patient for 35 years
Michelle (Wodeland) 46 years
Mandy (Wodeland) 49 years.
Ginny (Stoughton) 40 years. Member of previous PPG
Chris (Wodeland) 20 years. Macmillan counsellor(?), Co-op
Alan (Wodeland) 50 years. Ex-PPG. Volunteer driver for CARE for Guildford
Monica (Wodeland) 50 years. Some issues with Wodeland surgery
Ed (Stoughton) 13 years. Ex-PPG. Neurological condition.
Fiona (Stoughton) 10 years. Family experiences of practice
Camilla 5 years with practice, was primary care network manager, now practice business manager
Heidi Care co-ordinator, administrator for primary care network (PCN) and patient participation group (PPG)
Anthea Operations manager. Quite new in post
Kirsty 4 years with practice. New role is patient service team manager.
Do’s and Don’ts – role of Patient Participation Group
Support and acting as critical friend.
Not about individual complaints or seeking medical advice.
Discussion on history of joint working with other PPGs
PPG chairs across Guildford and wider Surrey meet on a regular basis and a lot of information comes from this forum
Surrey Heartlands PPG advice
Plans for wider range of times for pre-booked appointments, including Saturdays and evening and with wider range of professionals .
Space in surgeries is the ultimate bottleneck.
Question: re students registered with practice and not de-registering when they move away.
Answer: Not an issue, in hand now, ‘data cleansing’ well-established
Question: Can extra hours/days be publicised in advance?
Answer: cautious approach to this –risk of public misunderstanding of availability (as illustrated in this evening’s discussion)
Several routes to vaccination. Patients normally contacted by NHS and/or surgery
Covid boosters unlikely to roll out beyond older people and clinically vulnerable in the immediate future. Procare are not the organising business for Covid vaccinations this has passed to a new group but is still run out of Artington.
Care Quality Commission (CQC) inspection
Judgement was good. Staff pleased and proud.
Discussion on feedback, handling of complaints etc. Robust system.
New estate development
‘The elephant in the room’.
Guildowns and Woodbridge Hill are different GP practices serving North and West Guildford.
These surgeries are both currently over capacity and have more patients than is desireable for their staffing and premises
There are access issues for prams, pushchairs, people with mobility issues
This is further complicated because new housing developments are planned in the area.
The present premises makes it very difficult for additional primary care services to be introduced in a satisfactory manner
There are discussions about action to resolve situation.
5 options are being discussed though retaining status quo has been ruled out –so 4 remain.
1. Close all surgeries and re-locate both practices to site beside the Hive on Park Barn
2. Re-locate both practices to beside Hive, with some services on Jarvis site.
3. Close 4 of 5 sites and relocate as above, with some services at Jarvis site plus retain Wodeland Avenue.
4. As 3 but new site instead of Wodeland Avenue
Public consultation delayed to Jan 24.
Question: will practices combine?
No, they will stay independent but on a shared site
Agreed 4 meetings per year, 2 virtual, 2 face to face.
Suggested Jan (virtual), April, (face to face), July (virtual), October (face to face)
Timetable to be adjusted according to developments.
Next meeting is virtual and scheduled for 6.30pm on Tuesday 17th Jan 2023