Disability Access & Reasonable Adjustments

Disability Access & Reasonable Adjustments

If you have any additional or special needs, or require reasonable adjustments please let us know so that we can help you, and also ensure you get the same support in the future. We want to make it as easy as possible for all our patients to visit us whatever their disability. We are also very aware that not all disabilities are visible and are keen to ensure everyone feels supported

Wheelchair access

All our sites have access without steps. Our Wodeland Avenue, Stoughton Road and Oaks surgeries also have automatic doors. If you do need assistance, please inform the receptionist.

Disabled parking – Blue badge scheme

We have allocated disabled parking spaces in our Wodeland Avenue, Stoughton Road and Oaks surgery car parks. Unfortunately there is no patient parking available at the University Student Health Centre

The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. For more information and to apply please visit: Apply for or renew a Blue Badge - Surrey County Council (surreycc.gov.uk)

Hearing Loop system

We have a loop induction systems at our receptions to assist the hearing impaired. We have portable hearing loops in all of our practices. Please ask at reception if you would like to use this within your consultation.

Blind/partially sighted

If you or your family members are blind or partially sighted we can give you a large print of our practice information leaflet upon request. Please ask our staff for further information. Guide and assistance dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.

Quiet Space

For those patients that struggle with sensory issues or who require a quiet place we will do our best to accommodate this, if we have rooms available that day. Please ask our team on the day who will do their best to help

Reasonable Adjustments Digital Flag

The practice has a legal duty to make reasonable adjustments to ensure that services are accessible to people with disabilities. 

NHS England has built the Reasonable Adjustment Digital Flag in the NHS Spine to enable health and care professionals to record, share and view details of Reasonable Adjustments across the NHS, wherever the person is treated. The flag indicates that Reasonable Adjustments are required for an individual and optionally includes details of their significant impairments, underlying conditions and key adjustments that should be considered. The flag aims to enable:

  • Clear identification of all patients for whom Reasonable Adjustments may be required.
  • Identification of patients with impairments including learning disability or autism (and all other relevant key impairments).
  • Identification and sharing of key adjustments that will help a care episode go well or happen at all.
  • Ubiquitous, consistent visibility and structure of the information – wherever a patient is treated in health and care.
  • Identification and maintenance of the information recorded and shared through the Reasonable Adjustment Digital Flag in conjunction with the wishes of patients and carers - leading to tailored, personalised care.

If you would like to have the flag added to your notes please let us know, or for further information please visit: Reasonable Adjustment Flag - NHS England Digital