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Real Time News!

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Phone lines 

We apologise if you have difficulty contacting us by phone. We are experiencing particularly high call volumes. 

Antibiotic awareness

Click here for important information about prescribing antibiotics.

Advice about a minor ailment or run out of repeat medication?

If you have run out of your regular repeat medication or need advice about a minor ailment please contact your local community pharmacy.

Results

Please phone for results between 2 and 4pm.

Parking at Wodeland Avenue

The car park at our Wodeland Avenue site is often full and we need to reserve space for our staff. Please note that patients can park on the road directly outside free for up to 2hrs.

Contact details

Please let us know of any change in your contact details by completing the online form at the bottom of the home page.

Emergencies  

In the case of a life-threatening problem, dial 999 for an ambulance.  It is now advisable for anyone suffering acute, severe chest pain (especially if associated with sweating, pain in the neck or left arm or faintness) to dial 999. Any suspected "heart attack" is better dealt with directly by the paramedics in the Surrey Ambulance service.  The nearest casualty department is at the Royal Surrey County Hospital (01483) 571122
 

Welcome to the Guildowns Group Practice. We would like to take this opportunity of welcoming you to our Practice and to give you more information about the practice and the services we provide.

Register for online services

Book/cancel appointments and manage your repeat prescriptions via our online system! You can pre-register on line - you can book one appointment once pre-registered but will then need to attend the surgery with proof of ID to complete your registration and access the full range of services.

calendarClick here to access on line services. 

Patient Participation Group

We have re-launched our PPG. Our next meeting will be on Thursday 19th January 2017 at 1pm at our Wodeland Avenue Surgery. We are still keen to find new members, so if you are interested in becoming involved please email us at guildowns.practice@nhs.net.

Saturday morning surgeries

From 27th August 2016 we will be moving our Saturday morning surgery between our Wodeland Avenue, Stoughton Road and Oaks sites. Please ensure you are aware of which site to attend when booking.

12th NovemberWodeland Avenue
19th NovemberStoughton Road
26th NovemberThe Oaks
3rd DecemberStoughton Road
10th DecemberWodeland Avenue
17th DecemberThe Oaks
24th DecemberWodeland Avenue
31st DecemberStoughton Road

Seasonal flu vaccination

If you are eligible for a vaccination, please phone us on 01483 409309.  For more information about the vaccination, please click here.

Stop Smoking Clinic

Quit 51 are running a smoking cessation clinic at our Oaks site on Tuesday afternoons. Please contact us if you would like to book an appointment.

Does your child have a cough, cold, earache or sore throat - when should you worry?

If your child is unwell and you are not sure what to do, please refer to this leaflet for help and advice.

Named GP for all patients

All patients now have a named GP responsible for their care. Please ask for more information.

CQC inspection

We have now received our full CQC inspection report following our inspection in February 2016. Our rating of ‘Needs Improvement’ is as we expected at the time . We were already in the middle of a planned improvement and restructuring programme.

Our CQC report identified some areas for improvement in the domains of ‘Safety’ and ‘Well Led’. We have introduced an action plan of improvement in these areas These are mainly related to developing polices and procedures . We want to learn and ensure we strive to deliver the best care we can to all our patients within the current NHS resources.

We are keen to reassure all our patients now and in the future that patient care and safety is not being significantly compromised on a day to day basis but we will continue to ensure we meet or even exceed statutory requirements for all our 4 surgeries at all times.

 We are proud to achieve in a ‘Good’ Rating in the areas of:

    • Are services effective?
    • Are services responsive to people's needs?
    • Are services caring?

We are pleased with the comments in the report:

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. 
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment
  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses

 

We are proud to be a large training practice striving to deliver high quality care to 24,000 patients across Guildford from four surgeries.

 

Please contact: Guildowns.practice@nhs.net for further information.

 

(Site updated 01/12/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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