Complaints & suggestions
Our aim is to provide a high standard of health care with courtesy, friendliness and efficiency.
Please let us know how we can improve our service or where you are unsatisfied with the service you have received.
Please be specific and provide as much detail as possible, together with your contact details.
General comments may be submitted using the form on our Contact Us page. However formal complaints must be submitted in writing to:
The Complaints Officer,
Guildowns Group Practice,
91-93 Wodeland Avenue,
A complaint form is available from reception.
Please give us the opportunity to resolve your issue, but if we are unable to resolve it to your satisfaction we will advise you on how to escalate the matter.
You may find the NHS Surrey guide to "Making your experience count" helpful.