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Real Time News!

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For up to the minute practice news and alerts please follow us on Facebook;

http://www.facebook.com/GuildownsGroupPractice

and Twitter

@guildownsgp  

 

 

Surgery Closures

Please note that on Tuesday 28th April all surgeries will be closed from 12.30pm for Staff Training.

We will re-open at 4pm. 

For urgent medical advice or treatment telephone NHS 111 on 111. For general health advice only, please visit www.nhsdirect.nhs.uk

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

 

Phone lines 

 We apologise if you have difficulty contacting us by phone. We have been experiencing problems with our system, also high call volumes. We are working with our system suppliers to resolve these issues.

Advice about a minor ailment or run out of repeat medication?

If you have run out of your regular repeat medication or need advice about a minor ailment please contact your local community pharmacy

Now here 

..the friends and family test. See the link on the right hand side of this page for more information and to enter your feedback. 

Online access to medical records

You can now view your medications, allergies and immunisations via the patient access website.

New advice service

Click on the link in further information for details about a new patient advice service provided by Guildford Advice Services.

Annual reviews for chronic conditions

If you have a chronic condition such as asthma, COPD or diabetes then we have changed the way we will be inviting you for review. From April 2014 your annual review will be due in the month of your birthday.

Results

Please phone for results between 2 and 4pm.

Parking at Wodeland Avenue

The car park at our Wodeland Avenue site is often full and we need to reserve space for our staff. Please note that patients can park on the road directly outside free for up to 2hrs.

Online appointments service

You will need to register for this system if you have previously used our old service - please see the appointments section for further information. Note that you can register for this on line.

Contact details

Please let us know of any change in your contact details by completing the online form at the bottom of the home page.

Emergencies  
In the case of a life-threatening problem, dial 999 for an ambulance.  It is now advisable for anyone suffering acute, severe chest pain (especially if associated with sweating, pain in the neck or left arm or faintness) to dial 999. Any suspected "heart attack" is better dealt with directly by the paramedics in the Surrey Ambulance service.  The nearest casualty department is at the Royal Surrey County Hospital (01483) 571122
 

Complaints & suggestions

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All our employees are expected to carry out their duties in a professional manner and deal with patients with care, civility and efficiency. Our aim is always to provide a high standard of general practice with courtesy, friendliness and good humour.

 

We welcome feedback from patients on our current working practice and should you wish to make a complaint please contact;

   

Mrs Fiona Morris                     or                  Dr Oliver Franks                   

Senior Partner                                             Senior Partner

Guildowns Group Practice                            Guildowns Group Practice               

Wodeland Avenue Surgery                            Stoughton Road Surgery

Guildford                                                     Guildford

GU2 4YP                                                    GU1 1LL         

 

01483 409 309

guildowns.practice@nhs.net

 

Alternatively you may contact the Care Quality Commission (CQC) on 03000 616161 or enquiries@cqc.org.uk

 

 

 
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