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Complaints & suggestions

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All our employees are expected to carry out their duties in a professional manner and deal with patients with care, civility and efficiency. Our aim is always to provide a high standard of general practice with courtesy, friendliness and good humour.

 

We welcome feedback from patients on our current working practice and should you wish to make a complaint please contact;

   

Mrs Fiona Morris                     or                  Dr Oliver Franks                   

Senior Partner                                             Senior Partner

Guildowns Group Practice                            Guildowns Group Practice               

Wodeland Avenue Surgery                            Stoughton Road Surgery

Guildford                                                     Guildford

GU2 4YP                                                    GU1 1LL         

 

01483 409 309

guildowns.practice@nhs.net

 

Alternatively you may contact the Care Quality Commission (CQC) on 03000 616161 or enquiries@cqc.org.uk

 

 

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Real Time News!

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For up to the minute practice news and alerts please follow us on Facebook;

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@guildownsgp

Dr Couper

has now retired.

EMAIL SCAM

It has been brought to our attention that patients may have received emails claiming to be from either specialist consultants or cancer research. These emails should not be opened - please see the link for further information.

Annual reviews for chronic conditions

If you have a chronic condition such as asthma, COPD or diabetes then we are changing the way we will be inviting you for review. From April 2014 you will be due your annual review in the month of your birthday.

Patient Survey

We have now closed our Patient Survey and will soon be publishing our report. The results can be viewed by clicking the link on the right hand side of the page. 

Shingles vaccination

We are offering shingles vaccinations according to the government programme. If you were aged 70 or 79 on 1/9/2013 you may be eligible.

Results

Please phone for results between 2 and 4pm.

Parking at Wodeland Avenue

The car park at our Wodeland Avenue site is often full and we need to reserve space for our staff. Please note that patients can park on the road directly outside free for up to 2hrs.

Telephone lines

We have been experiencing an unusually high volume of calls which has meant some patients have had difficulties contacting us. Please note that you can book, change and cancel appointments on line.

New on line appointments service

We have moved to a new appointments system. Patients currently registered with our online booking system will need to re-register for the new system. Appointments can be made and cancelled using this system. Please go to the appointments section for details. Note that you can register for this service on line.

Whooping cough vaccination for pregnant women 

We offer whooping cough (pertussis) vaccination for pregnant women according to government advice. Click here for further information.

Patient Choice Scheme 

We are participating in the national Patient Choice Scheme providing certain services to patients registered in the pilot areas.

Contact details

Please let us know of any change in your contact details by completing the online form at the bottom of the home page.

Emergencies  
In the case of a life-threatening problem, dial 999 for an ambulance.  It is now advisable for anyone suffering acute, severe chest pain (especially if associated with sweating, pain in the neck or left arm or faintness) to dial 999. Any suspected "heart attack" is better dealt with directly by the paramedics in the Surrey Ambulance service.  The nearest casualty department is at the Royal Surrey County Hospital (01483) 571122
 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesDepartment of HealthThis site is brought to you by My Surgery Website