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Phone lines 

We apologise if you have difficulty contacting us by phone. We have been experiencing problems with our system, also high call volumes. We are working with our system suppliers to resolve these issues.

Advice about a minor ailment or run out of repeat medication?

If you have run out of your regular repeat medication or need advice about a minor ailment please contact your local community pharmacy.

Annual reviews for chronic conditions

If you have a chronic condition such as asthma, COPD or diabetes then we have changed the way we will be inviting you for review. From April 2014 your annual review will be due in the month of your birthday.


Please phone for results between 2 and 4pm.

Parking at Wodeland Avenue

The car park at our Wodeland Avenue site is often full and we need to reserve space for our staff. Please note that patients can park on the road directly outside free for up to 2hrs.

Contact details

Please let us know of any change in your contact details by completing the online form at the bottom of the home page.


In the case of a life-threatening problem, dial 999 for an ambulance.  It is now advisable for anyone suffering acute, severe chest pain (especially if associated with sweating, pain in the neck or left arm or faintness) to dial 999. Any suspected "heart attack" is better dealt with directly by the paramedics in the Surrey Ambulance service.  The nearest casualty department is at the Royal Surrey County Hospital (01483) 571122

Complaints & suggestions


All our employees are expected to carry out their duties in a professional manner and deal with patients with care, civility and efficiency. Our aim is always to provide a high standard of general practice with courtesy, friendliness and good humour.


We welcome feedback from patients on our current working practice and should you wish to make a complaint please contact;


Mrs Fiona Morris                    

Practice Manager                                           

Guildowns Group Practice                                          

Wodeland Avenue Surgery                             


GU2 4YP                                                          




Dr Oliver Franks

Senior Partner

Guildowns Group Practice

Stoughton road Surgery 

2 Stoughton Road



01483 409 309


Alternatively you may contact the Care Quality Commission (CQC) on 03000 616161 or



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