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Our Responsibility To You

chdIt is our job to give treatment and advice.  Following discussion with you, you will receive the most appropriate care, given by suitably qualified people.  No care or treatment will be given without your informed consent.  In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything. We are committed to giving you the best possible service.
People involved in your care will give you their names and ensure that you know how to contact them.  The surgery should be well signposted and the doctors' and nurses' names are indicated on their surgery doors.

We run an appointment system in this practice.  You will be given a time at which the doctor or nurse hopes to be able to see you. If there is likely to be a substantial delay we will endeavour to give you an explanation.

You will have access to a doctor rapidly in case of emergency.

We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.

We will try to answer the phone promptly and to ensure that there is sufficient staff available to do this.  You should be able to speak to a doctor by telephone.

If you have undergone tests or x-rays ordered by the practice, we will inform you of the results at your next appointment.  If no further appointment needs to be arranged, we will advise you when and how to obtain the results.

Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.

We will give you full information about the services we offer.  Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered.

The practice will offer patients advice and information on: steps they can take to promote good health and avoid illness; self-help which can be undertaken without reference to a doctor in the case of minor ailments.

You have the right to see your health records, subject to limitations in the law.  These will be kept confidential at all times.


Your Responsibility To Us - Help Us To Help You

Please let us know if you change your name, address or telephone number.

Please do everything you can to keep appointments.  Tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer.

We need help too.  Please ask for home visits by the doctor only when the person is too ill to visit the surgery.

Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters. 

Test results take time to reach us, so please do not ring before you have been asked to do so.  Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.

We ask that you treat the doctors and practice staff with courtesy and respect.
Please read our practice booklet. This will help you to get the best out of the services we offer.  It is important that you understand the information given to you.  Please ask us questions if you are unsure of anything.

Remember, you are responsible for your own health and the health of your children.  We will give you our professional help and advice.  Please act upon it. Please ask if you wish to see your doctor.


Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery that abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

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Real Time News!

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For up to the minute practice news and alerts please follow us on Facebook;

http://www.facebook.com/GuildownsGroupPractice

and Twitter

@guildownsgp

FLU CLINICS

We will be running clinics as below -

Saturdays 27/9, 4/10, 11/10, 18/10 at Wodeland Avenue.

Thursday 25/9 at Stoughton Road.

Tuesday 30/9 at The Oaks.

If you are over 65 and/or in a risk group and eligible for a vaccination please contact the surgery to book.

Children born between 2/9/09 and 1/9/12 will be eligible for vaccination this year under the government programme.

Dr Couper

has now retired. His patients will now be looked after by Dr Pham.

Online access to medical records

You can now view your medications, allergies and immunisations via the patient access website. Please note you need to register for this service - see further information on the right hand side of this web page.

Annual reviews for chronic conditions

If you have a chronic condition such as asthma, COPD or diabetes then we have changed the way we will be inviting you for review. From April 2014 your annual review will be due in the month of your birthday.

Results

Please phone for results between 2 and 4pm.

Mental health services for children and adolescents in Surrey

If you are interested in attending a consultation event then please see the link in further information.

Parking at Wodeland Avenue

The car park at our Wodeland Avenue site is often full and we need to reserve space for our staff. Please note that patients can park on the road directly outside free for up to 2hrs.

Online appointments service

You will need to register for this system if you have previously used our old service - please see the appointments section for further information. Note that you can register for this on line.

Contact details

Please let us know of any change in your contact details by completing the online form at the bottom of the home page.

Emergencies  
In the case of a life-threatening problem, dial 999 for an ambulance.  It is now advisable for anyone suffering acute, severe chest pain (especially if associated with sweating, pain in the neck or left arm or faintness) to dial 999. Any suspected "heart attack" is better dealt with directly by the paramedics in the Surrey Ambulance service.  The nearest casualty department is at the Royal Surrey County Hospital (01483) 571122
 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website