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Our Responsibility To You

chdIt is our job to give treatment and advice.  Following discussion with you, you will receive the most appropriate care, given by suitably qualified people.  No care or treatment will be given without your informed consent.  In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything. We are committed to giving you the best possible service.
People involved in your care will give you their names and ensure that you know how to contact them.  The surgery should be well signposted and the doctors' and nurses' names are indicated on their surgery doors.

We run an appointment system in this practice.  You will be given a time at which the doctor or nurse hopes to be able to see you. If there is likely to be a substantial delay we will endeavour to give you an explanation.

You will have access to a doctor rapidly in case of emergency.

We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.

We will try to answer the phone promptly and to ensure that there is sufficient staff available to do this.  You should be able to speak to a doctor by telephone.

If you have undergone tests or x-rays ordered by the practice, we will inform you of the results at your next appointment.  If no further appointment needs to be arranged, we will advise you when and how to obtain the results.

Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.

We will give you full information about the services we offer.  Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered.

The practice will offer patients advice and information on: steps they can take to promote good health and avoid illness; self-help which can be undertaken without reference to a doctor in the case of minor ailments.

You have the right to see your health records, subject to limitations in the law.  These will be kept confidential at all times.


Your Responsibility To Us - Help Us To Help You

Please let us know if you change your name, address or telephone number.

Please do everything you can to keep appointments.  Tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer.

We need help too.  Please ask for home visits by the doctor only when the person is too ill to visit the surgery.

Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters. 

Test results take time to reach us, so please do not ring before you have been asked to do so.  Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.

We ask that you treat the doctors and practice staff with courtesy and respect.
Please read our practice booklet. This will help you to get the best out of the services we offer.  It is important that you understand the information given to you.  Please ask us questions if you are unsure of anything.

Remember, you are responsible for your own health and the health of your children.  We will give you our professional help and advice.  Please act upon it. Please ask if you wish to see your doctor.


Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery that abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

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Real Time News!

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For up to the minute practice news and alerts please follow us on Facebook;

http://www.facebook.com/GuildownsGroupPractice

and Twitter

@guildownsgp

Dr Couper

has now retired.

EMAIL SCAM

It has been brought to our attention that patients may have received emails claiming to be from either specialist consultants or cancer research. These emails should not be opened - please see the link for further information.

Annual reviews for chronic conditions

If you have a chronic condition such as asthma, COPD or diabetes then we are changing the way we will be inviting you for review. From April 2014 you will be due your annual review in the month of your birthday.

Patient Survey

We have now closed our Patient Survey and will soon be publishing our report. The results can be viewed by clicking the link on the right hand side of the page. 

Shingles vaccination

We are offering shingles vaccinations according to the government programme. If you were aged 70 or 79 on 1/9/2013 you may be eligible.

Results

Please phone for results between 2 and 4pm.

Parking at Wodeland Avenue

The car park at our Wodeland Avenue site is often full and we need to reserve space for our staff. Please note that patients can park on the road directly outside free for up to 2hrs.

Telephone lines

We have been experiencing an unusually high volume of calls which has meant some patients have had difficulties contacting us. Please note that you can book, change and cancel appointments on line.

New on line appointments service

We have moved to a new appointments system. Patients currently registered with our online booking system will need to re-register for the new system. Appointments can be made and cancelled using this system. Please go to the appointments section for details. Note that you can register for this service on line.

Whooping cough vaccination for pregnant women 

We offer whooping cough (pertussis) vaccination for pregnant women according to government advice. Click here for further information.

Patient Choice Scheme 

We are participating in the national Patient Choice Scheme providing certain services to patients registered in the pilot areas.

Contact details

Please let us know of any change in your contact details by completing the online form at the bottom of the home page.

Emergencies  
In the case of a life-threatening problem, dial 999 for an ambulance.  It is now advisable for anyone suffering acute, severe chest pain (especially if associated with sweating, pain in the neck or left arm or faintness) to dial 999. Any suspected "heart attack" is better dealt with directly by the paramedics in the Surrey Ambulance service.  The nearest casualty department is at the Royal Surrey County Hospital (01483) 571122
 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesDepartment of HealthThis site is brought to you by My Surgery Website