Appointments (Tel: 0844 477 3051)

We have introduced two key changes to improve the efficiency of our GP appointments and make them more available to those who need them:

1. Nurses will call back patients who desire a same day GP consultation to discuss the problem and offer an appointment with the most appropriate person at the most appropriate time (across all four sites).

2. We will offer pre-bookable telephone appointments with a GP. These appointments will be 5 minutes long and are ideal for routine follow ups.

Routine face to face appointments with a GP will continue to be bookable in the same way as usual as follows:

• Over the web (click the link below)
• Using our automated telephone appointment system
• By speaking to a receptionist

Nurse and specialist appointments need to be booked through a receptionist, during normal opening hours 8.00am - 6.30pm, Monday to Friday. Dial 0 at the voice prompt.

Please remember to cancel any unwanted appointments so others can use it.

 Click Here to book/cancel your appointment online
(To use this service, please register at the surgery. If you are newly registered to the practice please allow at least 2 working days for us to process your registration before applying. Please note that if you are registering at the University Medical Centre during freshers this may take up to two weeks).

Home Visits

Please telephone reception before 10am if you require a home visit.

Home visits are only available to patients who are housebound because of illness or disability.

A doctor or nurse may phone you back to confirm that a visit is necessary. In some cases telephone advice may be sufficient, or a hospital attendance  may be necessary.

Doctors can see several patients in the time it takes to make a home visit and there are better facilities for examining and treating patients in our surgeries.

Using our automated booking services

Our automated systems are available until 9pm every day, including weekends 

Web booking

To use this service, you need a user id and password. Speak to a receptionist the next time you visit us.

To book, cancel or check an appointment, click the link on the home page of our web-site.

Telephone Booking

When you telephone the surgery, choose option 1, during surgery hours and option 2 at other times.

You will be asked to enter

To do this it is important to have the following information available:

• Your telephone number which must be the same as the one that the surgery has recorded on your registration details. If this has altered you will first need to speak to the receptionist to update your present records.
• Your date of birth, as six digits e.g. 041298 for 4th December 1998

Please note: emergency same day appointments are not available through our automated systems. Please call reception.

Test Results

Please call after 11am to enquire about your test results, when our receptionists will have more time to deal with your request.

We will only release test results to whom they relate, unless that person has given prior permission, or they are incapable of understanding the results.

It is your responsibility to check your results and to book a follow up appointment, if advised.

You will be told when your results will be available when you take the test.