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Appointments (Tel: 01483 409309)

pregnant

We have moved to a new appointments system. Users of the current on line booking service and patients wishing to start using the new system can register online or at the surgery. Note that if you pre-register on line you will be required to confirm your registration at the practice.

Click on the following link to log in/register.

calendar Patient Access website

 (If you have just registered then please allow us 2 working days to process your registration before applying. Please note if you are registering at the University Medical Centre during freshers this may take up to two weeks).

We have introduced two key changes to improve the efficiency of our GP appointments and make them more available to those who need them:

1. Nurses will call back patients who desire a same day GP consultation to discuss the problem and offer an appointment with the most appropriate person at the most appropriate time (across all four sites).

2. We will offer pre-bookable telephone appointments with a GP. These appointments will be 5 minutes long and are ideal for routine follow ups.

Routine face to face appointments with a GP will continue to be bookable in the same way as usual as follows:

  • Over the web calendar Patient Access website
  • Using our automated telephone appointment system
  • By speaking to a receptionist

Nurse and specialist appointments need to be booked through a receptionist, during normal opening hours 8.00am - 6.30pm, Monday to Friday. 

Please remember to cancel any unwanted appointments so others can use it.

 

Noticeboard

Real Time News!

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For up to the minute practice news and alerts please follow us on Facebook;

http://www.facebook.com/GuildownsGroupPractice

and Twitter

@guildownsgp

Dr Couper

has now retired. His patients will now be looked after by Dr Pham.

CCG Public Meeting

There will be a Public Meeting on 27/5/14. For further information click on the CCG further information link.

Annual reviews for chronic conditions

If you have a chronic condition such as asthma, COPD or diabetes then we have changed the way we will be inviting you for review. From April 2014 your annual review will be due in the month of your birthday.

Shingles vaccination

We are offering shingles vaccinations according to the government programme. If you were aged 70 or 79 on 1/9/2013 you may be eligible.

Results

Please phone for results between 2 and 4pm.

Parking at Wodeland Avenue

The car park at our Wodeland Avenue site is often full and we need to reserve space for our staff. Please note that patients can park on the road directly outside free for up to 2hrs.

Telephone lines

We have been experiencing an unusually high volume of calls which has meant some patients have had difficulties contacting us. Please note that you can book, change and cancel appointments on line.

New on line appointments service

We have moved to a new appointments system. Patients currently registered with our online booking system will need to re-register for the new system. Appointments can be made and cancelled using this system. Please go to the appointments section for details. Note that you can register for this service on line.

Contact details

Please let us know of any change in your contact details by completing the online form at the bottom of the home page.

Emergencies  
In the case of a life-threatening problem, dial 999 for an ambulance.  It is now advisable for anyone suffering acute, severe chest pain (especially if associated with sweating, pain in the neck or left arm or faintness) to dial 999. Any suspected "heart attack" is better dealt with directly by the paramedics in the Surrey Ambulance service.  The nearest casualty department is at the Royal Surrey County Hospital (01483) 571122
 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website