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Real Time News!

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For up to the minute practice news and alerts please follow us on Facebook;

http://www.facebook.com/GuildownsGroupPractice

and Twitter

@guildownsgp  

Phone lines 

We apologise if you have difficulty contacting us by phone. We have been experiencing problems with our system, also high call volumes. We are working with our system suppliers to resolve these issues.

Advice about a minor ailment or run out of repeat medication?

If you have run out of your regular repeat medication or need advice about a minor ailment please contact your local community pharmacy.

Annual reviews for chronic conditions

If you have a chronic condition such as asthma, COPD or diabetes then we have changed the way we will be inviting you for review. From April 2014 your annual review will be due in the month of your birthday.

Results

Please phone for results between 2 and 4pm.

Parking at Wodeland Avenue

The car park at our Wodeland Avenue site is often full and we need to reserve space for our staff. Please note that patients can park on the road directly outside free for up to 2hrs.

Contact details

Please let us know of any change in your contact details by completing the online form at the bottom of the home page.

Emergencies  

In the case of a life-threatening problem, dial 999 for an ambulance.  It is now advisable for anyone suffering acute, severe chest pain (especially if associated with sweating, pain in the neck or left arm or faintness) to dial 999. Any suspected "heart attack" is better dealt with directly by the paramedics in the Surrey Ambulance service.  The nearest casualty department is at the Royal Surrey County Hospital (01483) 571122
 

Appointments (Tel: 01483 409309)

pregnant

We have moved to a new appointments system. You can register for this service on line or at the surgery. Note that if you pre-register on line you will be required to confirm your registration at the practice. You can use the same website to request your prescription/view some of your medical information.

Click on the following link to log in/register.

calendar Patient Access website

 (If you have just registered then please allow us 2 working days to process your registration before applying. Please note if you are registering at the University Medical Centre during freshers this may take up to two weeks).

We have introduced two key changes to improve the efficiency of our GP appointments and make them more available to those who need them:

1. Nurses will call back patients who desire a same day GP consultation to discuss the problem and offer an appointment with the most appropriate person at the most appropriate time (across all four sites).

2. We will offer pre-bookable telephone appointments with a GP. These appointments will be 5 minutes long and are ideal for routine follow ups.

Routine face to face appointments with a GP will continue to be bookable in the same way as usual as follows:

  • Over the web calendar Patient Access website
  • Using our automated telephone appointment system
  • By speaking to a receptionist

Nurse and specialist appointments need to be booked through a receptionist, during normal opening hours 8.00am - 6.30pm, Monday to Friday. 

Please remember to cancel any unwanted appointments so others can use it.

 

 
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