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Phone lines 

We apologise if you have difficulty contacting us by phone. We have been experiencing problems with our system, also high call volumes. We are working with our system suppliers to resolve these issues.

Antibiotic awareness

Click here for important information about prescribing antibiotics.

Advice about a minor ailment or run out of repeat medication?

If you have run out of your regular repeat medication or need advice about a minor ailment please contact your local community pharmacy.

Results

Please phone for results between 2 and 4pm.

Parking at Wodeland Avenue

The car park at our Wodeland Avenue site is often full and we need to reserve space for our staff. Please note that patients can park on the road directly outside free for up to 2hrs.

Contact details

Please let us know of any change in your contact details by completing the online form at the bottom of the home page.

Emergencies  

In the case of a life-threatening problem, dial 999 for an ambulance.  It is now advisable for anyone suffering acute, severe chest pain (especially if associated with sweating, pain in the neck or left arm or faintness) to dial 999. Any suspected "heart attack" is better dealt with directly by the paramedics in the Surrey Ambulance service.  The nearest casualty department is at the Royal Surrey County Hospital (01483) 571122
 

Resources for patients

Guildowns Patient Advice Service

 About the Service

This service is being provided by Guildford Advice Services, a big Lottery funded project designed to improve access to advice for those living within the borough of Guildford.

The CAB offers advice on: debt, money advice, consumer rights, employment, housing, immigration, welfare benefits, neighbourhood disputes, education, healthcare and much more.

Age UK Surrey offers advice to those aged 50+ on: health and disability, residential and non-residential care, finding help at home, welfare benefits and searching for grants, housing, employment, education, leisure, transport and much more.

This new service will be delivered at both The Oaks Surgery and Stoughton Road Surgery.

The Oaks Surgery:

This will run every Tuesday afternoon, starting on Tuesday 10th February, when a Citizens Advice Bureau adviser and an AGE UK Surrey adviser will be available from 1.30pm-4.30pm.You can make an appointment with the receptionist or by calling 01483 409 309.

 Stoughton Road Surgery:

This will run every Thursday afternoon, starting on 12th February when a Citizens Advice Bureau adviser will be available from 1.30pm-4.30pm.You can make an appointment with the receptionist or by calling 01483 409 309.

Further information about these services is contained in a new leaflet which you can find at either surgery.                                                

Self referral to psychological services

The IAPT - "Improving Access to Psychological Therapies" service is now running in this area at the following sites:

Guildford Institute, Guildford

Guildford Library, Guildford

Milford Surgery, Milford

 

You can self refer via the DHC website.

Click here for inclusion/exclusion criteria.

 

The Guildford Hub

 

The Guildford Hub is a place where patients can go to receive information on services and voluntary services available to them. Click here for further information.

Surrey Information Point

www.surreyinformationpoint.org.uk

Is an online directory of information, services and activities to support adults in Surrey to live independently. It brings together in one place accurate, up to date and easy to find information on community services, facilities, money matters and health conditions. The site is still work in progress and gradually more health conditions will be added. Dementia and stroke are already on, and neurological conditions and diabetes will be next.

 Who is it for?

It is of particular help to people who experience barriers to living independently, their carers and families. It supports the personalisation agenda which aims to give people more choice and control over their lives.  Individuals can only make informed choices with good information and advice about care and support options available to them. It will also provide a trusted information resource for health and social care professionals and community organisations to offer consistent information and advice.

What it can do?

Surrey Information Point provides information, publications and links to a wide range of community and statutory services - local, countywide and national. Information is searchable by postcode, place name and category with further filters available to refine the search. Adding real value for users it includes a step-by-step guide with prompts to guide people to personalise their information. They can create a shortlist which can be printed or emailed. This helps people provide the information over the phone or face-to-face. 

Guildford and Waverley Safe Haven

Guildford and Waverley Safe Haven is located at Oakleaf in the centre of Guildford and is open 6-11pm 7 days a week including bank holidays.

The project is a collaboration between Guildford and Waverley CCG, Surrey County Council, Surrey and Borders Partnership Trust, Community Connections – Catalyst and Oakleaf and is funded for one year by Surrey County Council’s Transformation Challenge Award.

The aim of the Safe Haven is to promote independence, recovery and empowerment for all adult mental health service users in the community: in addition to a mental health practitioner and two support workers on site, a link worker will be available to outreach to A&E and people in the Waverley area who are physically unable to attend the Safe Haven.

Click here for further information.

Surrey Childrens Therapies

Please click here for the Surrey Children's Therapies website. This has  information about children's services in Surrey and has some useful resources. 

 



 
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